Refund policy
Governed by: Consumer Rights Act 2015 • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 • Sale of Goods Act 1979 (as amended)
We want you to be completely satisfied with your AutoSaber purchase. This policy sets out your legal rights and our obligations regarding returns, refunds, exchanges, and cancellations. Where your statutory rights under applicable law exceed the terms set out here, your statutory rights shall always prevail.
Our 30-Day Return Window
We offer a 30-day return window from the date you receive your item. To be eligible for a return, your item must be in the same condition in which you received it — unused, with any tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.
To begin a return, contact us at admin@loyala.com with your order number and the reason for your return. Do not send items back without receiving written return authorisation from us first — unauthorised returns may cause delays or be refused.
Once your return is authorised, we will provide you with return instructions. You are responsible for the cost of return shipping unless the item is faulty, damaged, or misdescribed (see below).
Your UK Statutory Right to Cancel (14-Day Cooling-Off Period)
If you are a consumer based in the United Kingdom, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 calendar days of receiving your goods, without giving any reason. This right is in addition to our 30-day voluntary return window above.
To exercise this right, you must notify us in writing before the 14-day period expires. Email us at admin@loyala.com with your order number, full name, and a clear statement that you wish to cancel. Once you have notified us, you have a further 14 days to return the item. You are responsible for the cost of returning the goods.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you also have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, the item must be in its original condition, unused, with tags and original packaging, and you must provide proof of purchase. This right applies regardless of where AutoSaber is based.
Faulty, Damaged, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you have received the wrong item, contact us immediately at admin@loyala.com with your order number and photographs of the issue so we can assess and resolve it promptly.
Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you are entitled to the following remedies:
Within 30 days of delivery
You are entitled to a full refund. We cannot require you to accept a repair or replacement as a first remedy within this period.
Between 30 days and 6 months
You are entitled to a repair or replacement. If that is not possible, unsuccessful, or disproportionate, you are entitled to a price reduction or a refund.
Between 6 months and 6 years
You may still have a remedy if you can demonstrate the fault existed at the time of delivery. After six months, the burden of proof shifts to the consumer.
Exchanges
The fastest way to get the item you want is to return the item you have and, once your return is accepted, place a new order separately. This ensures your replacement is processed without delay. Contact us at admin@loyala.com to begin the return process.
Non-Returnable Items
The following items cannot be returned under our voluntary 30-day policy:
- Items that have been used, installed, or assembled and can no longer be sold as new
- Items returned without their original packaging where packaging is integral to resale condition
- Sale items and gift cards
- Perishable goods (food, plants, flowers) — not applicable to standard AutoSaber products but noted for reference
- Custom or personalised products made to your specification
- Personal care goods where a hygiene seal has been broken
- Hazardous materials, flammable liquids, or gases
Refund Processing
Once we receive and inspect your return, we will notify you by email of the outcome. If your refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the funds — this typically takes 3–5 business days depending on your institution.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at admin@loyala.com.
Refunds will be issued in the currency of the original transaction. AutoSaber is not responsible for currency conversion losses or foreign transaction fees charged by your payment provider.
Where a refund is declined (for example, because an item was returned in a condition not consistent with a pre-existing fault), we will notify you with our reasons and return the goods to you.
International Returns
International customers are not automatically entitled to the UK statutory 14-day cooling-off period; however, AutoSaber voluntarily extends a 30-day return window to all customers worldwide as a matter of goodwill, subject to the exclusions above.
International customers are responsible for all return shipping costs, customs duties, and import taxes associated with returning goods to us. We recommend using a tracked and insured service. AutoSaber cannot accept liability for returns lost or significantly delayed in international transit.
Where your country of residence confers stronger consumer rights (for example, EU consumer law), those rights are not displaced by this policy.
How to Contact Us
For all return and refund queries, contact us at:
Email: admin@loyala.com
Operated by: Monty Bowden & Shahmir Shaheryar trading as AutoSaber
Address: 12 Holly Grove, Sale, M33 2DS, England, United Kingdom
We aim to respond to all queries within 2 business days.